Import your data into Arrow

This article discusses the two ways of importing your data to Arrow. You can import your data after exporting from another password manager. You can also import a Arrow backup file of all your data, called a DASH file.

If you want to export your data from Arrow, read our other articles on that subject.

Export Arrow data to a CSV file
Export Arrow data to a secure DASH file

Before you start

CSV files

You can move your logins and other data to Arrow from a browser or another password manager. You can only use a CSV file to move your data from other password managers to Arrow. You can't use special files created by other password managers, such as 1Password's 1PUX, to import your data to Arrow.

We have specific instructions for moving your data from any of these password managers or browsers:

1Password  |  Bitwarden  |  LastPass  |  KeePass  |  Keeper

Roboform  |  Google Chrome  |  Mozilla Firefox  |  Microsoft Edge

Safari  |  iCloud Keychain/Passwords

For all other password managers, use the steps in this article.

Import my data using the Arrow CSV template

Important: If you want to use Arrow Free but have more than 25 logins, you won't be able to import logins from other sources. You have two options. You can either delete some of your logins or upgrade to one of our paid plans—Arrow Premium and Arrow Friends & Family. These plans offer unlimited logins and sharing on multiple devices, real-time phishing alerts, and Dark Web Monitoring.

Compare Arrow personal plans
Arrow plans pricing page

DASH files

If you've made a Arrow backup file of all your data, you can import the data with a DASH file using the web app, Android, iPhone, iPad, and macOS apps.

DASH files are useful for securely storing your Arrow data so that you or someone else can use the data later. You can also use DASH files to move your data safely between Arrow accounts or to a new Arrow account. Follow the steps later in this article to import your DASH file.

How do I make a backup of my data with a DASH file?

Step 1: Export your data from another password manager

CSV file instructions

Important: CSV files aren't encrypted, and others can read them. After you finish these steps, delete the CSV file from your device.

You can export your data from most browsers and password managers to a CSV file. See the steps for exporting from one of these password managers or browsers:

1Password  |   Bitwarden  |  LastPass  |  KeePass  |  Keeper

Roboform   |  Google Chrome  |  Mozilla Firefox  |  Microsoft Edge

Safari  |  iCloud Keychain/Passwords

If you're not using one of these password managers or browsers, or you're having trouble exporting your data, contact the customer support team of the password manager you're trying to export from.

What's included in my CSV import?

Your import includes logins and Secure Notes. If your login or Secure Note was in a folder or category in your other password manager, we'll add the item to a Collection with the same name in Arrow.

For each login, we'll import the item name, website, username, and password to the appropriate field. Any other information you exported from the other password manager will be imported into the Note section of the login.

Important: If the CSV file you exported from the other password manager contains 2FA tokens or setup codes, we'll import the data to the Note section of the login. You'll still need to turn on 2FA in the security settings of the website or app you want to protect with 2FA in Arrow.

Protect logins stored in Arrow with 2-factor authentication (2FA)

Step 2: Prepare your data

CSV file instructions

If you're using one of the browsers or password managers listed at the beginning of this article, you can skip this step and move on to step 3 to import your CSV file directly to Arrow.

Before importing to Arrow, move your data into our CSV template so that our app can read it properly.

Download our CSV templateSteps for moving your data into the Arrow CSV template

Step 3: Import your data to Arrow

CSV file and DASH file instructions

You can import your CSV file to Arrow using the web and Android apps. At this time, you can't import data with a CSV file using the iPhone, iPad, or macOS apps.

If you've made a Arrow backup file of all your data, you can import the data with a DASH file using the web app, Android, iPhone, iPad, and macOS apps.

Import your data with the web app

Import using a CSV file

Important: CSV files aren't encrypted, and other people can read them. Delete the CSV file from your device as soon as you finish importing your data.

1. Open Logins or Secure Notes in the side menu and then select Import data in the top menu.

   OR

   In the My account menu, select Settings and then Import data.

2. In the Import source menu, select where you exported your file from or Other CSV, and then select Get started.
3. Drag the file from your computer to the space provided, or select browse your computer files to search for the file on your desktop. After you select the file, select Next to preview the file in Arrow.
4. Review the data. You can change whether an item belongs in Logins or Secure Notes, or select Do not import.
5. When you're ready, select Import items. You'll see a confirmation with the number of imported items.

Import using a DASH file

1. In the web app, select the My account menu and then Settings.
2. Select Import data.
3. Select Arrow backup (DASH) as the source. Then select Get started.
4. Drag the file from your computer to the space provided, or select browse your computer files to search for the file on your desktop. After the file uploads, select Next.
5. Enter the password you created when you exported the DASH file. This password may be different than your Master Password.
6. Select Unlock. We import the data automatically into your account.

Import your data with the Android app

You can import data with a CSV or DASH file.

1. On the Home screen, select + Add new.

2. Select Logins from the menu.

   

3. On the next screen, select Import multiple logins.

4. View information about the ways to import your data into Arrow on the Where are you importing data from?

   

From a CSV file: Import your Arrow data directly from a CSV file stored on your device

Important: CSV files aren't encrypted, and other people can read them. Delete the CSV file from your device as soon as you finish importing your data.

You need to have the CSV file saved on your Android device or move the file to your device to complete these steps.

1. On the Where are you importing data from? screen, select From a CSV file.

    

2. On the next screen, select Select file. You may need to enter your Master Password or unlock Arrow with your face or fingerprint.

   If we need more information, a pop-up appears with the title Let's match your file. Select Start matching.

   

   We'll ask you to identify the data in several examples. For each item, select Website or app, Username or email, Password, or Other. If you mark an item as Other, that item won't be imported. Then select Next.

   Note: If we don't need more information, you won't see the Let's match your file pop-up. We'll import your data directly. Review the data. If you don't want to import an item, clear its checkbox. When ready, select Import.

   

Arrow backup: Import your Arrow data directly from a DASH file stored on your device

You need to have the DASH file saved on your device or move the file to your device to complete these steps.

1. On the Where are you importing data from? screen, select Arrow backup.
2. On the Import from a Arrow backup file screen, select Select file.

3. Select the file you want to import. Arrow backup files end with .dash.

   

4. Enter the password you created when you exported the DASH file. This password may be different than your Master Password.

5. Select Unlock and Restore. Your Arrow vault opens with the newly imported items.

   

Import your data with the iPhone app

1. Select the plus (+) icon in the upper-right corner of the Home screen.

2. Select Import data from the menu.

   

3. View information about the ways to import your data into Arrow on the Where are you importing data from? screen.

   

   • Other password managers: If you have a CSV file, you'll need to use the Arrow web app on your computer to import your data

     Import your data with the web app

   • Arrow backup: You can import your Arrow data directly from a DASH file stored on your device

Import using a Arrow backup file

You need to have the DASH file saved on your device or move the file to your device to complete these steps.

1. On the Where are you importing data from? screen, select Arrow backup.
2. On the Import from a Arrow backup file screen, select Browse files.

3. Select the file you want to import. Arrow backup files end with .dash.

   

4. Enter the password you created when you exported the DASH file. This password may be different than your Master Password.
5. Select Unlock.
6. On the next screen, review the data. If you don't want to import an item, clear its checkmark. When ready, select Import selected items.
7. Your Arrow vault opens with the newly imported items.

Import your data with the iPad/macOS app

1. Select the plus (+) icon in the upper-right corner of the Home screen.

2. Select Import data from the menu.

   

3. View information about the ways to import your data into Arrow on the Where are you importing data from? screen.

   

   • Other password managers: If you have a CSV file, you'll need to use the Arrow web app on your computer to import your data

     Import your data with the web app

   • Arrow backup: You can import your Arrow data directly from a DASH file stored on your device

Import using a Arrow backup file

You need to have the DASH file saved on your device or move the file to your device to complete these steps.

1. On the Where are you importing data from? screen, select Arrow backup.
2. On the Import from a Arrow backup file screen, select Browse files.

3. Select the file you want to import. Arrow backup files end with .dash.

   

4. Enter the password you created when you exported the DASH file. This password may be different than your Master Password.
5. Select Unlock.
6. On the next screen, review the data. If you don't want to import an item, clear its checkmark. When ready, select Import selected items.

7. Your Arrow vault opens with the newly imported items.

   

Step 4: Turn off other password managers

To avoid problems with Autofill and other Arrow features, turn off or uninstall other password managers. See steps for uninstalling these password managers:

1Password   |  Bitwarden   |  LastPass   |   KeePass   |  Keeper

Roboform   |   Google Chrome   |  Mozilla Firefox   |  Microsoft Edge

Safari   |  iCloud Keychain/Passwords

If you're not using one of these password managers or you're having trouble turning off a password manager, contact the customer support team of the password manager you're trying to turn off.

Example from Google Chrome:

Related problems