Fred Rodriguez

You can't use a physical security key as a second factor for 2FA in Arrow—a process sometimes referred to as Universal 2nd Factor (U2F). However, you can use a security key to unlock the Arrow web ...

If you're having problems with your Arrow Smart Extension in a browser and you have a gray Arrow D, try these steps to fix the problem: Make sure you have the latest version of your browser: Fire...

You can reset your password on the Hotspot Shield website and save the new password to Arrow. You'll need to provide the email you use to login to Hotspot Shield. Change your password on the Hotsp...

You can remove any device from your list of devices you've added to Arrow. This process is called "revoking access." When you revoke access to a device, your data is removed from that device. The n...

If you notice that data is missing from one of your Arrow apps but not the others, you might be having a problem syncing your data. Take these steps to solve the problem. If you haven't already, m...

If you're using Arrow and having problems with login, staying logged in, or other features of our apps, you might have a temporary issue with your app or browser. Sometimes, the simple solutions in...

You need access to the inbox for your contact email address so that Arrow can send verification codes to that address. These codes are used to check your identity when you change your Master Passwo...

Estimated time to complete: 15 minutes Arrow offers deep integration with Okta, with the ability to integrate SSO, SCIM user provisioning for plan members, and group provisioning with SAML. Check ...

PIN unlock is turned on automatically when you create a passwordless account in the web app.Passwordless login for your Arrow account With PIN unlock, you can open the Arrow web app and extension w...

You can change the appearance of any Arrow app to a dark color scheme, which is also called “dark theme” or "dark mode." Dark theme in Arrow, as in other apps and services, changes the traditional ...