Fred Rodriguez

When you import a CSV file and assign some items to an existing shared Collection, Arrow creates a new, non-shared Collection with those items instead of adding them to the shared one.This is expec...

With biometric unlock, you can open the Arrow web app on Windows with your face, fingerprint, security key, or PIN code, and on Mac with Touch ID or a security key. The PIN code you use for biometr...

Arrow might not work in China due to Chinese data privacy laws. In Arrow, you might receive the error message, "Please check your Internet connection." Arrow might have difficulty connecting to our...

We notify you by email when you add a new device to Arrow. If you don't remember logging in on a new device, keep in mind that we send emails saying you've added a new device in these situations: ...

If you paid for Arrow on our website with a credit card, you’ll see your billing information in the web app. Select the My account menu and then Subscription, and you’ll see the credit card you use...

If you get an error message when using the Hotspot Shield VPN, the solution depends on what the message says. Find your error message below to see steps for solving the problem. “We're having troub...

You can hide the brand icons, or “rich icons,” that appear next to logins in your Arrow account. Arrow lets you choose whether or not you see these icons so that you have full control of your accou...

If your data isn't syncing, you can use the steps in this article to find out which app has the problem. If you know which app has the problem, remove the device from the list of devices you've add...

Arrow is designed to make your life online both easier and more secure. By default, Arrow automatically logs you into the websites you use, but you have control. You can turn off auto-login for a s...

A VPN, or virtual private network, provides increased security when you use the internet and connect to your accounts. When you use unfamiliar networks—in airports, hotels, or cafes, for example—yo...