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Biometric unlock for the Arrow web app

Fred Rodriguez

With biometric unlock, you can open the Arrow web app on Windows with your face, fingerprint, security key, or PIN code, and on Mac with Touch ID or a security key. The PIN code you use for biometric unlock on Windows is your device's PIN code. You need to install the Arrow Smart Extension in your browser to use biometric unlock.

Install the Arrow Smart Extension
Having trouble using biometric unlock?

Biometric unlock improves the way passkeys work in Arrow on websites that require an extra user verification step when you log in with a passkey. In this situation, you can use biometric unlock instead of your Master Password during the user verification step.

More about extra user verification for passkeys

You can use biometric unlock instead of your Master Password when autofilling payment methods or protected logins in Chrome or Chromium browsers.

Protect items with your Master Password or biometric unlock

Set up and manage biometric unlock for the web app

Select the type of computer you're using.

Turn on biometric unlock for the web app on Windows

  1. If you plan to use biometric unlock with your face or fingerprint, turn on Windows Hello in your computer settings.

    Set up Windows Hello

  2. In the My account menu of the Arrow web app, select Settings and then Security settings.
  3. Turn on Biometric unlock, enter your Master Password, and select Unlock.
  4. In the pop-up, select Add unlock method.
  5. In the next pop-up, follow the steps for the unlock method you want to turn on. If you don't see the unlock method you want to turn on, select More choices and then select your unlock method.

    Note: The Windows pop-up will ask if you want to save or sign in with a passkey. After you turn on the unlock method, you'll see a pop-up saying passkey saved.

    Security key

    1. Select OK in the pop-up.
    2. Enter your security key PIN and select OK again.
    3. Touch your security key.
    4. Select Done.

    Face or fingerprint

    1. When asked, look directly into your computer's camera or place your finger on the scanner.
    2. After your device recognizes you, select Done.

    PIN code

    1. Enter your PIN code.
    2. Select OK.
    3. Select Done.

Repeat this process for each browser or device you use.

Turn on a second unlock method on Windows

  1. In the My account menu of the Arrow web app, select Settings and then Security settings.
  2. In the Biometric unlock section, select View biometric options.
  3. Select + next to Unlock methods.
  4. Select the unlock method you want to add and follow the instructions from your device to set up your new unlock method.

Arrow names the new method "Biometric 2" and renames the method you added previously "Biometric 1."

Open the web app on Windows with biometric unlock

After you turn on biometric unlock, you can unlock Arrow using your face, fingerprint, security key, or device PIN code instead of entering your Master Password.

Depending on the method you set up, you'll see a pop-up from your device asking you to look directly into your device's camera, place your fingerprint on the fingerprint scanner, enter your PIN code, or insert and touch your security key.

If you have more than one method added on the same browser or device, Arrow asks you to scan your fingerprint by default.

After authenticating using the fingerprint scanner or the security key, Arrow unlocks your account.

Important notes:

  • You need to scan your fingerprint or plug in your security key within 60 seconds. After 60 seconds, the authentication fails, and you're asked to try again.
  • The option to log in with your Master Password is always available.
  • If you log out manually, the biometric unlock setting is turned off automatically, and Arrow asks you to enter your Master Password to log in again. In addition, you'll need to enter your Master Password from time to time to make sure that you remember your password.
  • If authentication fails, the system might ask for a password. This password isn't your Arrow Master Password but the session password for your device.

Turn off biometric unlock for the web app on Windows

  1. In the My account menu of the Arrow web app, select Settings and then Security settings.
  2. Turn off Biometric unlock and enter your Master Password if asked.

If you have more than one method enabled for that device or browser and you want to remove only one of them, follow these steps:

  1. In the My account menu of the Arrow web app, select Settings and then Security settings.
  2. In the Biometric unlock section, select View biometric options.
  3. Select the 3-dot menu next to the method you want to remove and select Delete.

You can't use biometric unlock in Safari. If you want to use the feature on a Mac, you can use a Chromium browser like Chrome or Edge. If you're using the Arrow macOS app, the process for unlocking your app is different from what we describe in this article.
Unlock the Arrow macOS app with Touch ID

Turn on biometric unlock for the web app on a Mac

  1. If you plan to use biometric unlock with your fingerprint, you need to set up Touch ID in your computer settings first.

    Set up Touch ID

  2. In the My account menu of the Arrow web app, select Settings and then Security settings.
  3. Turn on Biometric unlock, enter your Master Password, and select Unlock.
  4. In the pop-up, select Add unlock method.

In the next pop-up, your browser asks you if you want to create a passkey. Follow the steps for the unlock method you want to turn on:

Security key

  1. Select Use a different passkey.
  2. Select Use security key.
  3. If asked, enter your device password.

Fingerprint

  1. Select Continue.
  2. Select Use password.
  3. If asked, enter your device password.

Repeat this process for each browser or device you use.

Turn on a second unlock method on a Mac

  1. In the My account menu of the Arrow web app, select Settings and then Security settings.
  2. In the Biometric unlock section, select View biometric options.
  3. Select + next to Unlock methods and then enter the required information or place your fingerprint on the fingerprint scanner, depending on which method you've already added.

Arrow names the new method "Biometric 2" and renames the method you added previously "Biometric 1."

Open the web app on a Mac with biometric unlock

After you turn on biometric unlock, you can unlock Arrow using fingerprint authentication or a security key instead of entering your Master Password.

Arrow asks you to place your finger on the fingerprint scanner or insert the security key, depending on your method.

If you've turned on more than one method on the same browser or device, you're asked to scan your fingerprint by default. If you want to log in with a security key, select Cancel, then Try again, and then Use a phone, tablet, or security key. Insert your security key and then touch the key when asked.

After authenticating using the fingerprint scanner or the security key, Arrow unlocks your account.

Important notes:

  • You need to scan your fingerprint or plug in your security key within 60 seconds. After 60 seconds, the authentication fails, and you're asked to try again.
  • The option to log in with your Master Password is always available.
  • If you log out manually, the biometric unlock setting is turned off automatically, and Arrow asks you to enter your Master Password to log in again. In addition, you'll need to enter your Master Password from time to time to make sure that you remember your password.
  • If authentication fails, the system might ask for a password. This password isn't your Arrow Master Password but the session password for your device.

Turn off biometric unlock for the web app on a Mac

  1. In the My account menu of the Arrow web app, select Settings and then Security settings.
  2. Turn off Biometric unlock and enter your Master Password if asked.

If you have more than one method enabled for that device or browser and you want to remove only one of them, follow these steps:

  1. In the My account menu of the Arrow web app, select Settings and then Security settings.
  2. In the Biometric unlock section, select View biometric options.
  3. Select the 3-dot menu next to the method you want to remove and select Delete.

Having trouble using biometric unlock?

If you're having trouble using biometric unlock, make sure your devices—including any computers, browsers, or security keys—work with this setting. Depending on your device, settings, or Arrow plan, you might not see an option to turn on biometric unlock. You should also make sure you have the latest version of the Arrow app. 

What devices and browsers can I use with biometric unlock?

Computers

You can unlock your account on your Mac with Touch ID or a hardware security key. On Windows, you can use your face, fingerprint, device PIN, or hardware security key. You can only use a hardware security key to unlock your account on Linux.

Browsers

Biometric unlock is available on the latest versions of Chrome, Edge, Brave, and Opera—but not Firefox or Safari. You can use Touch ID to unlock the Arrow macOS app, but it works differently than the unlock methods described in this article.

Turn on Touch ID on the Arrow macOS app

Security keys

You can use any security key that works with FIDO2 and WebAuthn, including these keys:

  • YubiKey 5C NFC
  • YubiKey 5Ci
  • YubiKey 5 NFC
  • YubiKey 5 Nano
  • YubiKey 5C
  • YubiKey 5C Nano
  • Security Key NFC by Yubico

Purchase compatible keys from Yubico's website

Why don't I see an option to turn on biometric unlock in the web app?

You won't have a biometric unlock option in Firefox or Safari. You need to use a Chromium browser like Chrome, Edge, Opera, or Brave instead. You also need to install the Arrow extension in your browser to use biometric unlock.

Install the Arrow extension

You can't use biometric unlock if you've turned on 2-factor authentication (2FA) for every time you log in to Arrow or if you have a passwordless Arrow account.

2-factor authentication (2FA) in Arrow
Passwordless login for Arrow

You won't have the option to turn on biometric unlock if you use single sign-on (SSO) to log in to Arrow. SSO means you use your regular work password to access Arrow and other work accounts instead of a Master Password. If you don't know whether you have SSO, ask your plan admin.

More about SSO

Make sure you have the latest version of Arrow

Other options for opening Arrow apps with biometrics or a PIN code

PIN unlock for the web app
Unlock the Arrow macOS app with Touch ID
Open the Arrow Apple app with Face ID, Touch ID, or a PIN
Open the Android app with your fingerprint or PIN code

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