I can't find the QR code for 2FA

2-factor authentication (2FA) is a way to add an extra layer of security to an online account by requiring an extra step when you log in. Setting up 2FA involves a few steps:

1. Turn on 2FA in the settings of the account you want to protect. You'll find a QR code or a setup code during the process.
2. Scan the QR code with the camera in your authenticator app. If the website or app provides a setup code, which is a long series of numbers and letters, you can enter the setup code in your authenticator app instead.
3. Enter a 6-digit 2FA token from the authenticator app in the settings of the account you want to protect with 2FA.

If you can't find the QR code used in this process, go to the section that best describes your situation.

I can't find the QR code when setting up 2FA for my Arrow account

1. In the Arrow web app, select the My account menu, Settings, and Security settings.
2. Select turn on 2-factor authentication to begin the 2FA setup process.
3. The QR code appears in the third step of the setup process after you've selected your 2FA settings and entered your phone number.

   

See full steps for turning on 2FA in the web app

I can't find the QR code when setting up 2FA for an account other than Arrow

Usually, you'll find the QR code during the 2FA setup process. However, the exact timing and location of the QR code depend on the account you're trying to protect with 2FA. Some websites and apps provide a setup code in addition to or instead of a QR code. A setup code is a long series of numbers and letters that you enter in your authenticator app rather than scanning with a camera.

For more information on setting up 2FA for a website or app other than Arrow, visit the support website for the account you want to protect.

See steps for using Arrow to protect your stored logins with 2FA

Worried about dangerous QR codes? Check out our blog post on how to stay safe with QR codes

Related problems