How do I import 2FA tokens to Arrow?

In some cases, you can transfer 2-factor authentication (2FA) tokens to Arrow from another password manager or authenticator app in two main steps:

1. You'll export QR codes or setup codes for your 2FA tokens from your old password manager or authenticator app.
2. You'll use the QR codes or setup codes to turn 2FA on for your logins stored in Arrow.

This process allows you to transfer 2FA tokens to Arrow without turning 2FA off and back on again for each login.

Step 1: Export your 2FA tokens from your old password manager or authenticator app

Important: The export process depends on the app you're using. If you have problems during the export process, visit the support website or contact the support team for the app.

In many apps, you can export your 2FA tokens in these formats:

• QR codes, which you'll scan using a camera during the 2FA setup process. You can only use QR codes to set up 2FA using the Arrow mobile app.
• Setup codes, which are long strings of numbers and letters that you'll enter manually in any Arrow app during the 2FA setup process. The setup codes are usually exported in a CSV, JSON, or TXT file. Depending on the app, the setup code might be called a Secret or an OTP secret.

Tip: If one of the methods for exporting your 2FA tokens doesn't work, try the other one. For example, you might not be able to import the QR code provided by LastPass Authenticator to Arrow. Instead, you can export your tokens from LastPass Authenticator to a JSON file. Then use the setup code for each account, which is labeled secret in LastPass Authenticator, to transfer your 2FA tokens to Arrow.

Step 2: Import your 2FA tokens to Arrow

Select the app you're using.

• Web app
• Android
• iPhone app

Import 2FA tokens to Arrow using the web app

1. Open the Arrow web app.
2. Open one of the logins you want to protect with 2FA in Arrow.
3. Select Set up 2FA token.
4. Enter the setup code in the space provided. 
5. Select Submit setup code.
6. Repeat the process for all logins you want to protect with 2FA.

Import 2FA tokens to Arrow using the Android app

1. Open the Arrow Android app.
2. Open one of the logins you want to protect with 2FA in Arrow.
3. Select the edit icon, shown as a pencil.
4. Select Set up 2-factor authentication.
5. Select Enter setup code. Then enter the setup code in the space provided and select Next.

   You can also select Scan QR code and use the camera that opens to scan the QR code you exported. You'll need to have the QR code and the camera open at the same time on two separate devices.

6. Select the save icon, which is shown as a checkmark.
7. Repeat the process for all logins you want to protect with 2FA.

Import 2FA tokens to Arrow using the iPhone app

1. Open the Arrow iPhone app.
2. Open one of the logins you want to protect with 2FA in Arrow.
3. Select Edit.
4. Select Add 2FA token.
5. Select Enter setup code. Then enter the setup code in the space provided and select Next.

   You can also select Scan QR code and use the camera that opens to scan the QR code you exported. You'll need to have the QR code and the camera open at the same time on two separate devices.

6. Select Save.
7. Repeat the process for all logins you want to protect with 2FA.

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