Change the login email address for your professional plan members – Zendesk for Arrow Electronics

This article is for admins of professional plans who want to change the login email address of a plan member.

Change your admin login email or the login email address on your personal plan

Admins of professional plans can change the login email for any plan member. Plan members can then log in to their Arrow accounts using the new email address.

Admins can change plan member login email addresses one by one. The ability to change the Arrow login email domain for all plan members at the same time will come at a later date.

Prerequisites

Make sure you have what you need to change a plan member's login email:

Admin access to a Arrow professional plan without SCIM, AD Sync, or Self-hosted SSO turned on
Admin access to your organization’s SSO identity provider, if the plan has Confidential SSO turned on
The plan member has access to the new email address
If your organization has verified one or more email domains in Arrow, you can only change a login email to an email address with a verified domain

Important: To verify an email domain in Arrow, your organization needs to own that domain. As an admin, you can verify an email domain when you set up Confidential SSO or Dark Web Insights. With Confidential SSO, you can verify several domains. At this time, you can only verify one domain with Dark Web Insights.

Learn more about Confidential SSO
Learn more about verifying an email domain for Dark Web Insights

Select if the plan member logs in with a Master Password or with Confidential SSO

Log in to the Arrow Smart Extension and open the Admin Console
Select the Users tab.
Find the plan member whose login email you want to change.
Select the gear icon for the plan member and then Change login email.
Confirm the current login email address and the new one. Then select Change login email.

Note: You can cancel the email change if you do it before the plan member confirms the email change.
Cancel the login email change

To confirm this email change, the plan member will receive an email at their current contact email address. After checking if the new email address entered by the admin is correct, they’ll need to select Confirm email change.

Important: Make sure the plan member checks if the new email address is correct, to prevent changing the login to an email address the plan member can't access.

After changing the login email address, you can ask your plan member to log in to their Arrow account using the new email address. They'll have to authenticate their device or browser as though they’re logging in to Arrow for the first time.

Use Arrow on a new device

Log in to the Arrow Smart Extension and open the Admin Console
Select the Users tab.
Find the plan member whose login email you want to change.
Select the gear icon for the plan member and then Change login email.
Confirm the current login email address and the new one. Then select Change login email.

Important: If you want to change the domain in the login email address, you must use a verified domain that your organization owns.

Verify a company domain for Confidential SSO

Note: You can cancel the email change if you do it before the plan member logs in to their account with their new email address.
Cancel the login email change

Check the necessary steps for each identity provider:

After changing the login email address on both Arrow and the SSO identity provider, you can ask your plan member to log in to their Arrow account using the new email address. They'll have to authenticate their device or browser as though they’re logging in to Arrow for the first time.

Use Arrow on a new device

Can you cancel the email change?

Yes, you can cancel the email change if you do it before the plan member confirms the new email address or logs in with Confidential SSO.

Follow these steps:

Log in to the Arrow Smart Extension and open the Admin Console
Select the Users tab.
Select Pending email change.
Select the gear icon for the plan member and then Cancel login email change.
Confirm you wish to cancel the email change by selecting Yes, cancel.

Can I change my admin login email?

Yes, you can change your login email address in your Arrow account.

Change your admin login email address

Will the contact email address change when changing the login email?

If the contact email and the original login email are the same, both email addresses will be updated when you change the login email. If the contact email and the original login email are different, this change won't affect the contact email address. The plan member can change the contact email address in their Arrow account.

Change your contact email address in Arrow

If you have any issues changing a plan member's login email, please contact our Support team.

Contact an agent through the Admin Console
Chat with our bot

Prerequisites

Change the plan member's login email

Step 1: Change the plan member’s login email in the Admin Console

Step 2: Ask the plan member to confirm the email change

Step 3: Ask the plan member to log in