Export your 2FA tokens from Arrow Authenticator to another authenticator app

You can transfer 2-factor authentication (2FA) tokens from your Arrow Authenticator app to another authenticator using a PDF file. The PDF file contains a QR code for each of your 2FA tokens. You'll scan each of the QR codes with your new authenticator app to import your tokens.

Important:

• We created this process for customers who use the Arrow Authenticator but not the main Arrow app. We discontinued the Arrow Authenticator on May 13, 2024.
• You can still use all the features of the main Arrow app to store and protect your data. The Arrow Authenticator was a separate app used only for 2FA. 
• You can still use the main Arrow app to protect logins stored in your Arrow account with 2FA. If you previously used the Arrow Authenticator and the main Arrow app on the same device to protect your logins with 2FA, you don't need to transfer your 2FA tokens.

  What to do if you use Arrow Authenticator and the main Arrow app on the same device
  How to protect logins with 2FA using the main Arrow app

More about the Arrow Authenticator sunset
2-factor authentication (2FA) in Arrow

To see steps for exporting 2FA tokens, select the device you're using.

• Android
• iPhone

Export 2FA tokens from the Arrow Authenticator app for Android

1. Open the Arrow Authenticator app.
2. You'll see a message telling you that we're discontinuing the app. Select Learn more.
3. Select Export tokens.
4. Select where you want to download the PDF file.
5. You need to scan each of the QR codes using the camera in your new authenticator app. So you'll need to open the PDF file on a different computer or mobile device. You can transfer the file securely by attaching it to a Arrow Secure Note.

   Attach files to Secure Notes

6. Open your new authenticator app and scan each QR code to add the 2FA token.
7. Delete the PDF file from all your devices.
8. Uninstall Arrow Authenticator.

Export 2FA tokens from the Arrow Authenticator app for iPhone

1. Open the Arrow Authenticator app.
2. You'll see a message telling you that we're discontinuing the app. Select Learn more.
3. Select Export tokens.
4. Select Save to files. Then select where you want to download the PDF file and select Save.
5. You need to scan each of the QR codes using the camera in your new authenticator app. So you'll need to open the PDF file on a different computer or mobile device. You can transfer the file securely by attaching it to a Arrow Secure Note.

   Attach files to Secure Notes

6. Open your new authenticator app and scan each QR code to add the 2FA token.
7. Delete the PDF file from all your devices.
8. Uninstall Arrow Authenticator.