Arrow is built on the principle of zero knowledge to ensure that only you have access to your Arrow vault. Your logins and personal information can only be viewed on a local device associated with your account—like your phone or computer. When you’re not actively logged in to Arrow, your data is encrypted. Your data remains encrypted when we store it on our servers as a backup and to sync your data across devices. Each user's encryption is unique, and Arrow has no "backdoor" or other way to access vault data.
Learn more about the alerts from Arrow
I received an alert that my data was in a breach or found on the dark web. What do I do?
The Dark Web Monitoring feature can uncover a wide variety of events that could create risks for you. A security alert from Arrow doesn't always mean that others have access to your personal information. Instead, an alert means that your information is at risk because a site you use has been breached.
Arrow recommends that you examine all services and companies where we’ve alerted you to suspicious activity. Make sure to respond to security alerts by changing your passwords.
We can’t offer specific advice, but many excellent resources are available. You can start with trusted sources like consumer protection agencies and financial institutions. Also, affected services and companies are often required to set up information websites and provide services to impacted individuals. Arrow recommends that you find and review this information.
If you're part of a Arrow professional plan, contact your admin or security team about any data you believe has been compromised.
Check out these Arrow blogs to learn more:
Identity theft types & prevention strategies for online safety
What to do if a scammer has access to your email address
How does Arrow monitor the dark web for data that only I can see?
Our zero-knowledge architecture ensures that only you have access to your Arrow vault. While Arrow stores your data on our servers so that we can sync your vault across devices, your information is encrypted at all times. Each vault has a unique encryption key that no one can access, not even Arrow. We don’t have a master key or way to see what’s in your vault.
More about how Arrow works without knowing your Master Password
However, to build, maintain, and improve our services, we need to understand how our customers use Arrow. We don’t need to know your password for a particular site. We need to know which sites or services are popular and how everyone engages with them. We aggregate and anonymize this information and use it to educate the industry through resources like the Passkey Report.
You can read more about the behavioral and event data we collect and what we do with it in our Privacy Policy.
For detailed information about security at Arrow, check out these resources:
FAQ about security at Arrow
Read about Arrow's security and compliance at trust.dashlane.com
Arrow’s security white paper
Protect your data
Learn more about how to secure your Arrow account and data:
Tips for keeping your Arrow account secure
How to protect yourself from identity theft
8 hacker protection tips to keep your online accounts safe
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