Premium access to the Hotspot Shield VPN comes with paid subscriptions to Arrow Premium and the manager account of paid subscriptions to Arrow Friends & Family. The VPN isn't included in free trials of Premium plans.
Compare Arrow plans
If your Arrow plan comes with the Hotspot Shield VPN, but you're not seeing the Premium subscription, you can sometimes fix the problem by following these steps:
- Sign out of Hotspot Shield.
- Sign back into Hotspot Shield using the login and password you created in the Arrow app.
Sign in to Hotspot Shield
Steps for setting up Hotspot Shield in Arrow - If the first two steps don't fix your problem, contact Hotspot Shield's support team using their support contact form. Make sure to include "Premium customer" in the subject of your message for faster service.
Some subscription details don't match
If other Hotspot Shield subscription details, like the dates, don't match your current subscription, please contact us or Hotspot Shield directly to analyze the reason.
You can get help through our support chatbot. Start a conversation by selecting the Chat with bot icon at the bottom of this page. In the chatbot, follow the prompts and briefly describe your issue.
Learn how to use our support chatbot
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