Problems with email verification codes

If you're having trouble getting into your contact email account, check out this article:
I can't access my contact email account

When you log in to Arrow on a new device, we send a verification code to your contact email address. If you're having problems finding or using your verification code, you can sometimes log in using a QR code instead. This method only works if you’re already logged in to Arrow on a different phone or tablet.

Log in with a QR code

If you can't use a QR code and are still having trouble with email verification codes, the solution depends on your specific problem. Go to the section of this article for your problem, and we'll walk you through the steps to get you back into your account.

If you want to delete your Arrow account, you can access the deletion code in your contact email account or your authenticator app.

I can't find my email verification code

Make sure we're not asking for a 2FA token instead of a verification code. If you've turned on 2-factor authentication (2FA), we don't send a code to your email. Instead, you'll see a message asking for a 6-digit token from the authenticator app on your phone or tablet to log in or delete your account.

Problems using 2FA tokens when logging in to Arrow

If you don't see the verification code in your inbox, try these steps to fix the problem:

1. Make sure your mobile app or the Arrow Smart Extension is up to date.

   Update your Arrow app

2. Try on a different browser. If you're using a Chromium-based browser, try Firefox instead.
3. Make sure you're checking the correct email address. We send verification codes to your contact email address, which may be different from the address you use to log in to Arrow.
4. Check your spam folder and other folders in your email inbox.
5. Add "[e-mail]" and "[e-mail]" to your contacts and log in to Arrow again. We'll send you a new code.
6. If none of these solutions work, we recommend you change your contact email address and then log in again.

   Change your contact email address

If you still have trouble getting the code you need, our chatbot can help. You can start a conversation by selecting the Chat with bot icon at the bottom of this page.

Learn how to use our support chatbot

My email verification code doesn't work

If you see this message, "This code isn't valid," try logging in again to have a new code sent to you. The verification code becomes invalid after three hours.

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