If you've turned on 2-factor authentication (2FA), we ask for a 6-digit token from the authenticator app on your phone or tablet when you log in to Arrow. Depending on your settings, we ask for this token every time you log in or when you log in on a new device.
I'm getting an error message when I enter my 2FA token
If you see an error message when you enter your 2FA token, try these steps to fix the problem:
- Make sure the token number you've entered is still showing in your authenticator app.
- Check the token number you entered for typos.
- Check the time settings on your devices—the one that generates the tokens and the one you're trying to log in to. Tokens expire every 30 seconds, so you must set the two devices to exactly the same time.
I lost my phone and can't access my authenticator app
2FA tokens are stored in an authenticator app on your mobile device. If you lose this device, you need to turn off 2FA using the recovery codes we sent you when you first turned on 2FA for your Arrow account. If you don't have recovery codes, we can send you additional codes by text.
Learn more about recovery codes
Visit our Reset 2FA page to get more recovery codes
Note: We can't send recovery codes by text to Singapore mobile numbers because of the country's policies. If you're having trouble getting more recovery codes, ask for help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.
Learn how to use our support chatbot
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