Migrate your organization from Keeper to Arrow

This article is for admins of Arrow professional plans. If you want to move your own data to Arrow, visit Move your data from Keeper to Arrow.

As an admin of a professional plan, you can migrate your organization's logins and other data from Keeper to Arrow in five steps.

Step 1: Deploy Arrow to your organization

If you haven't already, use our deployment guide to create a professional plan. With this guide, you'll learn how to access the Admin Console, choose security settings, and add and onboard plan members.

Visit our Deployment guide for admins

Step 2: Export data from Keeper

Everyone at your organization who uses Keeper needs to export their data from Keeper to a CSV file. If your plan members have any problems exporting, contact Keeper support.

Steps to export your data from Keeper
Contact Keeper support

Step 3: Import data from Keeper into Arrow

Each plan member needs to import the CSV file they exported from Keeper. They can import a CSV file into Arrow using our web app or Android app but not the iOS (Apple) or macOS app.

Important: CSV files aren't encrypted, and others can read them. Ask your plan members to delete the CSV file from their device after importing their data.

Import Keeper data with the web app

Your plan members can follow these steps to import their data using the Arrow web app.

1. Open Logins or Secure Notes in the side menu and then select Import data in the top menu.

   OR

   In the My account menu, select Settings and then Import data.

2. For Import source, select Keeper. Then select Get Started.
3. Drag the Keeper CSV file to the app or select browse your computer files to search for it, and then select Next.
4. Preview your import. You can change whether Arrow imports an item as a Login or a Secure Note.
5. Select Import items. You'll see a confirmation with the number of items imported.

Import Keeper data with the Android app

Your plan members can follow these steps to import their data using the Arrow Android app.

1. Select + Add new, Logins, and then Want to import multiple logins?
2. Select From another password manager and then Select file.
3. Select the Keeper CSV file that you exported and select Import.

Keeper allows you to export logins and Secure Notes. So the import will include logins and Secure Notes but not other data. Information that we couldn't import to a specific field will appear in the Note section of each login or the content of the Secure Note.

If your plan members have any issues, ask them to check out the common problems at the end of this article, including using the Arrow CSV template to prepare and import their data.

Solve problems with data import

Step 4: Recreate your sharing settings

After your members import their data into Arrow, you can recreate any data sharing or group sharing you had in Keeper.

Create groups during deployment
More about creating and managing sharing groups
More about managing your logins in Arrow

Step 5: Uninstall Keeper

After all your organization's data and settings have been moved to Arrow, ask your members to uninstall any Keeper apps. Otherwise, they might have problems using Autofill and other Arrow features.

Uninstall Keeper

Common problems with data import