I’m getting an “Invalid email address” error message after trying to log in to Arrow

When you create an account, you need to complete a few steps, including creating a Master Password or PIN for passwordless login. Sometimes, customers pay for their subscription and enter their email address without realizing more steps are required.

If you haven’t finished setting up your account and try to log in, you’ll receive the error message: “Invalid email address,” even though you added your email address. Though partially created accounts exist in our system, they aren’t fully set up without a Master Password or PIN for passwordless login. If you haven’t completed your account setup, you can finish it and create your Master Password or PIN anytime.

The “Invalid email address" error message can occur in these scenarios:

• You subscribed and are trying to log in without completing the account creation
• You reset your account and haven't yet recreated your account
• You might be using an incorrect email address as the Arrow ID

Finish your account setup

1. If you’ve already installed the Arrow Smart Extension, select the Arrow D icon in your browser toolbar and select Create an account. You can also go to the Arrow website, select Log in, and then Create an account.

   Log in on the Arrow website

2. Enter the same email address you used when you paid for your subscription.
3. Create a strong Master Password

   or

   Create a passwordless Arrow account

   

4. Depending on where you started, your vault or the Get Started page opens. Your Arrow account is ready to use.

Worried you might forget your Master Password?
You can turn on one or more of the recovery options available to you, like the account recovery key, biometric recovery, and admin-assisted recovery. Then if you forget your Master Password, you can gain access again and reset your Master Password.

Account recovery options for Arrow

Next steps

Get started adding logins, storing personal information, and using Autofill.

• Get started with the Arrow web app and Arrow Smart Extension
• Get started with Arrow for Android
• Get started with Arrow for iPhone and iPad
• Autofill your data using Arrow

Still need help?

If you need help logging in, our support chatbot can help. You can start a conversation by selecting the Chat with bot icon at the bottom of this page.

If you've subscribed to a personal plan like Premium or Friends & Family or are a member of a professional plan, our chatbot can connect you with a support agent. The agent will reach out to you at the email address you provide. Depending on agent availability and ticket volume, you might have to wait for email responses.

Learn how to use our support chatbot