Move my data and subscription to a new Arrow account

You can move your Arrow data to a new account anytime. After moving your data, you can transfer your subscription as well. If you have a Arrow Friends & Family plan and want to transfer your subscription to the new account, you need to first cancel the automatic renewal of your current plan. After your existing plan ends, you can buy a new subscription with the new account.

Important: If you want to use Arrow Free but have more than 25 logins, you won't be able to import logins from other sources. You have two options. You can either delete some of your logins or upgrade to one of our paid plans—Arrow Premium and Arrow Friends & Family. These plans offer unlimited logins and sharing on multiple devices, real-time phishing alerts, and Dark Web Monitoring.
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Use a secure DASH file to move your data and subscription to a new account

If you're a member of a Arrow professional plan through your organization, check with your plan admin before moving your account because your team may have a policy that prevents full export of your data.

1. Export your data to a DASH file
2. Log out of Arrow

   Warning! If you have a passwordless account, make sure you're logged in on at least one other device or have access to an account recovery key before logging out. Otherwise, you could lose access to your data.
   What happens if I'm logged out of my passwordless account on all devices?

3. Create a new Arrow account
4. Import the DASH file to your new account
5. If you subscribe to a paid plan like Advanced or Premium, let us know in the support chatbot that you created a new account so that we can move your subscription benefits if needed. Open the chatbot by selecting the Chat with bot icon at the bottom of this page. In the chatbot, follow the prompts and enter: "Move subscription."

   Learn how to use our support chatbot

Use secure sharing to move your data and subscription to a new account

This method for moving your account only works for logins and Secure Notes. You can make a note of other items, like payment methods or IDs, and reenter them in your new account.

1. Create a new Arrow account
2. Go to your original Arrow account.

   Log in to Arrow

3. Share all items that you want to keep with the new Arrow account.

   Share multiple items in Arrow

   Important: Make sure to share your items with Full rights so that you have full access to the items in the new account.

4. Go to your new account and accept the shared items. Select the bell icon to see a list of your Pending sharing invitations. Select Accept all or accept them one by one.
5. If you have a paid plan like Advanced or Premium that you want to move to the new account, you can get help through our support chatbot. You can start a conversation by selecting the Chat with bot icon at the bottom of this page. In the chatbot, follow the prompts and enter: "Move subscription."

   Learn how to use our support chatbot

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