This article is about Arrow personal plans. Are you the admin of a Arrow professional plan?
Cancel your subscription for a professional plan
Do I need to cancel my Arrow complimentary trial to avoid charges?
If you have a Arrow complimentary trial, you don’t need to cancel anything. Your plan ends automatically at the end of the trial period, and nothing renews automatically.
You'll only be charged if you manually subscribe to a Premium or Family & Friends plan.
You can cancel your subscription to a Arrow personal plan anytime. When you cancel, you keep your plan until the end of your billing period, but we turn off autorenewal for your subscription.
What happens to my plan and data when I cancel my subscription?
When you cancel your subscription, you keep your plan until your current billing period ends. You keep any data you've saved in your Arrow account when your subscription ends.
After your subscription ends, you have Arrow Free. If you no longer want Arrow Free, you can delete your account. Deleting your account removes all your data from Arrow.
How do I stop receiving Arrow emails after I cancel my subscription?
The only way to stop receiving all emails from Arrow is to delete your account. Deleting your Arrow account erases all your data, including logins and any personal information linked to your account. This process also erases all financial data associated with the account.
How do I stop receiving emails from Arrow?
Delete your Arrow account
The process for canceling your subscription depends on how you paid for Arrow.
I don't know where I paid for Arrow
I paid with PayPal or in the Google Play or Apple App stores
You need to cancel directly with the company you used to pay for Arrow:
- Cancel an automatic payment in PayPal
- Cancel a subscription with Google Play
- Cancel a subscription with Apple
I paid on the Arrow website with a credit card
You can cancel directly in the Arrow web app. This option is only available if you paid with a credit card on our website.
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From the My account menu in the web app, select Subscription.
- On the Subscription page, select Cancel your subscription in the right panel.
- On the next page, select Continue cancellation.
If you want a refund, you can start the process after you cancel, as the refund link appears in the right panel after the cancellation is complete. Don't leave until you've requested your refund.
Get a refund for my Arrow subscription
Important: If you already canceled your subscription and can't find the page where you select Request refund, you can get help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.
Learn how to use our support chatbot
I'm having trouble canceling my subscription
You can get help canceling your subscription through our support chatbot. Follow the steps in the preceding section.
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