Open the web app with your PIN code, fingerprint, or security key – Zendesk for Arrow Electronics

Arrow has two settings that allow you to quickly and securely lock and unlock the web app using a PIN code, security key, or biometrics like your face or fingerprint:

With PIN unlock, you create a PIN code directly in Arrow that allows you to open the web app on a specific computer and browser.
With Biometric unlock, you can open the web app using your device's existing PIN code or biometrics, or with a separate security key or mobile device.

Set up and manage PIN unlock for the web app Set up and manage biometric unlock for the web app

These settings are available to all Arrow customers who use a Master Password to log in. Customers with passwordless accounts can use PIN unlock but not biometric unlock. You don't have either of these settings if you're a Arrow Business plan member who logs in with single sign-on (SSO).

More about SSO

Notes about PIN unlock and biometric unlock:

If you use a Master Password to log in to Arrow, we still ask you to enter your password from time to time, even with PIN unlock or biometric unlock turned on.
If you log out manually, PIN unlock and biometric unlock turn off. You'll need to log back in using your Master Password or the security challenge for passwordless accounts. Then you can turn PIN unlock or biometric unlock back on.

Common questions

Do PIN unlock and biometric unlock replace my Master Password?

If you have an account protected by a Master Password, the unlock methods in this article don't completely replace your password. You'll need to enter your Master Password every 14 days or after logging out of your account manually.

You also need to enter your Master Password to view or autofill logins protected with your Master Password, and when you change some settings—like adding a new fingerprint or changing your Master Password.

If you have a passwordless Arrow account, you use a PIN code or biometrics instead of a Master Password to lock and unlock your account.

Do PIN unlock and biometric unlock replace 2-factor authentication (2FA)?

No, biometric unlock with a security key is different from using a security key with 2FA. In 2FA, the key is an extra layer of security in addition to your Master Password. You can't currently use security keys with 2FA in Arrow.

More about 2FA in Arrow

Why was I asked to enter my Master Password after turning on PIN unlock or biometric unlock?

If you manually log out of your Arrow account with an unlock method turned on, Arrow automatically turns off this setting. You must enter your Master Password the next time you log in and then turn on the setting again.

With this setting, you're only locking and unlocking your app using your fingerprint or key, not logging in and logging out each time. When you log out manually, your account is no longer locked, so you must enter your Master Password to log in and then turn on the setting again.

Lock your Arrow app when you're not using it

I received an error message saying "Something went wrong." What do I do?

"Something went wrong" is a general error message that appears when biometric unlock doesn't work. For example, you might see this error if you're having a temporary problem scanning your fingerprint.

If you get this error message, first make sure that your computer, browser, and security key work with biometric unlock. You can always access your account using your Master Password.

Minimum requirements

How do I change or update lock methods for biometric unlock?

If you need to change unlock methods, follow the steps for turning off biometric unlock and then the steps for turning it back on. For example, if you get a new security key, turn biometric unlock off for your old security key and then back on for the new one.

Open other Arrow apps with biometrics or codes

Unlock the Arrow macOS app with Touch ID
Open the Arrow Apple app with Face ID, Touch ID, or a PIN
Open the Android app with your fingerprint or PIN code