This article is for admins of a Arrow professional plan, like Arrow Omnix or Business. If you're not an admin or using a personal Arrow plan like Premium or Friends & Family, please visit our end-user article.
How to get help with Arrow
Our support team is here to help! We recommend you start with the following.
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Support options
Business and Omnix plan admins should access their support options through the Admin Console for faster access to a live agent.
How to get support through the Admin Console
| Support options | Not yet subscribed | Business | Omnix |
| Help Center | ✓ | ✓ | ✓ |
| 24/7 AI chatbot | ✓ | ✓ | ✓ |
| Email support | - | ✓ | ✓ |
| Live chat | - | ✓ | ✓ |
| Callback Zoom support | - | ✓ | ✓ |
| Inbound phone support | - | - | ✓ |
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Get support through the Admin Console
The admin support options available only through the Admin Console provide faster access to a live agent than opening the chatbot directly from the Help Center. These options aren't available in the Arrow app.
To access these options:
- Log in to the Arrow Smart Extension and open the Admin Console
- From the Account menu, select Contact Support. A pop-up presents your options.
Send a message or chat live with an agent
Plan admins can open a ticket through the chatbot, but they can also do this, without any back-and-forth, through the Contact Support option in the Admin Console.
Step-by-step instructions for chatting with the chatbot
Selecting Send message opens this Help Center article and the chatbot and connects you with Support.
Schedule a Zoom call with an agent
Admins of Arrow Business and Omnix plans can schedule a Zoom call with an agent by selecting Request a call. A Calendly form with the available times opens.
Upgrade to Arrow Business or Omnix
You can schedule calls in English, Monday through Friday, 9 AM to 6 PM ET. If you don't see a suitable time slot or prefer to communicate in French, German, or Spanish, you can open a ticket instead.
After scheduling a call, you'll receive a confirmation email with a Zoom link. The agent might ask you to share your screen during the call to better assist you.
Call to speak with an agent
Admins of Omnix plans can select Phone support and call a business support agent from certain locations. You'll see a phone number for each available location. If your location doesn't have a phone number, you can select Request a call to schedule a call through the Calendly form.
You can access phone support in English, Monday through Friday, 9 AM to 6 PM ET. If you prefer to communicate in French, German, or Spanish, you can open a ticket by selecting Send message in the contact options instead.
Information to provide to the support team
Never share your Master Password. Arrow would never ask for your Master Password or any login details.
To help us address your issue or question, gather as many relevant details as you can:
- A detailed description of the problem or question
- The device, app, and browser you're using
- Any steps you've tried to solve your problem
- Any error messages you've encountered
- Relevant images of what you're seeing—but make sure the images don't include personal information
- Any other information that might help resolve your problem
We might ask follow-up questions while troubleshooting. More than one person might need to help and communicate with you. We appreciate your patience and willingness to provide the details needed to address your issue quickly.
Arrow Community and other resources
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